Frequently Asked Questions
General Questions
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The Enchanted Co. is an on-demand childcare marketplace that connects families with vetted babysitters and childcare providers. Our platform makes it easy for parents to find flexible, reliable, and trusted care when they need it most.
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We are currently expanding throughout the Los Angeles metro area and continuing to grow into new communities. Families outside our active service areas can join our waitlist for updates.
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We specialize in:
On-demand babysitting
Scheduled childcare
Flexible childcare support for busy families
Booking & Membership
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You can create an account and browse available childcare providers directly through our platform. Once you find the right fit, simply request and confirm your booking.
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Yes. Membership details, pricing, and availability are provided during signup and booking.
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Yes. Our platform is designed to support on-demand childcare needs whenever possible, subject to sitter availability in your area.
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Yes. Depending on provider availability, families may arrange recurring or scheduled childcare support.
For Sitters
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Prospective sitters can apply through our website and completing the required screening and onboarding steps.
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Sitters should have childcare experience, professionalism, reliability, and meet all eligibility and background screening requirements.
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No. The Enchanted Co. operates as a marketplace platform connecting families and childcare providers.
Safety & Trust
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Yes. Safety is our top priority. Sitters complete background checks and go through a vetting process before being approved to provide services through our platform.
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We review sitter applications, conduct background screenings, and evaluate professionalism and experience before sitters are approved on the platform.
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Yes. Families can communicate directly with sitters in our platform to discuss schedules, expectations, routines, and any special care instructions.
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Yes. Sitters and parents are able to communicate via our in-app messaging system
Payments & Policies
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Payments are securely processed through approved payment providers directly on the platform.
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Refund policies and cancellation terms are outlined in our Terms of Use and may vary depending on the booking circumstances and membership terms.
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Yes. We take privacy and data security seriously and handle user information according to our Privacy Policy and platform security standards.
Support & Contact
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You can reach our team through the contact page or by emailing hello@lovetheenchantedco.com
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You can join our waitlist to be notified when services expand into your area.